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FAQ Book

  • What is online Christian counseling?

    Traditional counseling involves meeting up in person at your therapist’s local clinic. The nature is different with online Christian counseling or also known as E-counseling.

    In this type of counseling, you can meet with your counselor through mobile gadgets, such as phones and laptops, and a stable internet connection. You can meet anywhere at any time as long as you have these tools. 

    It involves a confidential process and Bible-based counseling with one of the many pastoral and counseling ministry professionals. Keep in mind that this type of counseling does not guarantee the treatment of mental health illness or perform psychiatric evaluations and provide medication. The goal of online Christian counseling is to welcome the presence of God in our lives and use that power to heal. 

  • How do I set up an appointment?

    1st Time Intake Session: https://impact.vision/intake-session

    Existing Client Session:  https://impact.vision/session

  • Where do I receive technical support?

    Please send us a message here: https://impact.vision/contact

  • Do we take insurance?

    We do not receive most forms of insurance due to the Christian Spiritual emphasis of our counseling and our faith-based licensing. Some of our counselors are state licensed and may take certain forms of insurance. Please contact us for more information.

    The intake is $65.00-$125.00, and most sessions range from $65.00 to $150.00. You can see the rates of each counselor here.

    If you need insurance-based coverage, we can refer you to a counselor outside of our network after the intake. Consider that most insurers require a co-pay of $40.00-60.00. If you are experiencing economic hardship, please apply for a scholarship. 

    All payments are suggested tax-deductible contributions (See Tax Exempt Certificate) and can benefit your tax situation. Your booking confirmation sent to you after you book via email is a religious 501C3 contribution receipt and should be kept as a record for end-of-the-year tax filings. Please consult a licensed accountant for further assistance.

  • Do you give scholarships?

    If you are experiencing economic hardship, please fill out a Counseling Scholarship Request to see how we can assist you.

    We do not receive most forms of insurance due to the Christian Spiritual emphasis of our counseling and our faith-based licensing. Some of our counselors are state licensed and may take certain forms of insurance.

    Please contact us for more information.

  • Do you give refunds?

    You are entitled to a full refund if you cancel 72 hours before the appointment by clicking the cancelation link in your email confirmation. Watch Cancel / Reschedule tutorial.

    You are entitled to a full refund if the counselor does not show up to the session after 15 minutes of your scheduled appointment and you have called their phone number and extension and contacted us through our website contact page.

    You are entitled to a refund if you have doctor-verified documentation due to a medical emergency. 

    If you did not receive a refund notification at the time of cancellation please submit a refund request form.

  • What is the cancellation or reschedule policy?

    You are entitled to a full refund if you cancel 72 hours before the appointment by clicking the cancelation link in your email confirmation. Watch Cancel / Reschedule tutorial.

    You are entitled to a full refund if the counselor does not show up to the session after 15 minutes of your scheduled appointment and you have called their phone number and extension and contacted us through our website contact page.

    You are entitled to a refund if you have doctor-verified documentation due to a medical emergency. 

    If you did not receive a refund notification at the time of cancellation please submit a refund request form.

  • What is your terms of agreement?

    You can read all of our terms here: impact.vision/terms

  • Is Impact Family faith-based?

    Yes. We provide only Christian Counseling, Coaching, Seminars, Workshops, and Studies that are Biblically based from an Evangelical perspective and with a high emphasis on the Holy Spirit's empowerment for the Christian life.

    Learn more: https://impact.vision/about/mission

    See specific areas of service here: https://impact.vision/services

  • What are the Biblical beliefs of Impact Family?

    You can learn more about our Biblical doctrines here: https://impact.vision/about/beliefs

  • How does it work?

    A usual online Christian counseling session lasts between one to two hours. You will need to book an appointment to secure a slot and a secured link will be provided. Rest assured that the session is highly confidential and will not be accessible to the public. 

    The first session is called the Intake session which starts at $65. A Christian counselor will be with you to assess your situation, listen to your hardships, and refer you to other counselors. Consider the first session as an opportunity to get to know each other better. 

    If it seemed like you two are fit to work together, the counselor will ask if you want to proceed as a client. If you agreed, the next session will be the regular session. 

    Regular sessions have the same rate as intake sessions. In this session, you still have the chance to stay with your chosen Christian counselor or pick another one based on the pool of choices. 

    If you want to know more about counseling services and how to book an appointment, visit www.impact.vision.com

  • Do you offer gift certificates?

    Request a gift certificate here: https://impact.vision/gift-certificate

  • Can I give a donation?

    Yes, you can give through our donation portal. Thank you in advance.

  • Where can I share my counseling feedback?

    You can share your feedback here: https://impact.vision/review

  • What type of services do you offer?

    Addiction Management Counseling

    Career Counseling

    Couples Counseling

    Clergy Counseling

    Couples Healing Retreat

    Demonic Deliverance Counseling

    Emotion Management Counseling

    Financial Management Counseling

    Life Coaching

    Marriage Counseling

    Men's Counseling

    Online Studies

    Parenting Counseling

    Pastoral Counseling

    Phone & Text Counseling

    Pre-Marital Counseling

    Small Groups

    Speaking Services

    Spiritual Growth Counseling

    Sports Counseling

    Wedding Request

    Wedding Officiant Booking

    Virtual Counseling

    Women's Counseling

    Wedding Credit Card Payment

    Youth Counseling