Suppose you cancel or reschedule an appointment before the 24-hour deadline by clicking the cancellation or reschedule link in the email we send you. In that case, we will issue a refund or allow a reschedule.
If you do not receive a refund, please submit a refund request form. Suppose you don't attend your session apart from a doctor verified medical emergency.
In that case, we will not be able to refund the contribution due to the counselor's time or other clients who could have benefited from that session.
Sources: Intake Page
& Regular Booking Page