REFUND REQUEST PROCESS & FORM
- You are entitled to a full refund if you cancel 72 hours before the appointment by clicking the cancelation link in your email confirmation. Please submit a support ticket here if you do not receive an email confirmation.
- WATCH Cancel / Reschedule tutorial
- You are entitled to a full refund if the counselor does not attend the session after 15 minutes of your scheduled appointment, and you have called their phone number and extension and contacted us through our website contact page.
- You are entitled to a refund if you have doctor-verified documentation due to a medical emergency.
- If you did not receive a refund notification at the time of cancellation, please submit a refund request form (form right).
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