Refund Policy

You are entitled to a full refund if you cancel 72 hours before the appointment by clicking the cancelation link in your email confirmation. Watch Cancel / Reschedule tutorial.
You are entitled to a full refund if the counselor does not attend the session after 15 minutes of your scheduled appointment, and you have called their phone number and extension and contacted us through our website contact page.
You are entitled to a refund if you have doctor-verified documentation due to a medical emergency.
Please submit a refund request form if you did not receive a refund notification at the time of cancellation